Terms of service
These Terms of Service (“Terms”) govern your use of hongteya.com and purchases made from HONGTEYA. HONGTEYA is operated by HONG KONG ELEVEN INTERNATIONAL TRADING CO., LIMITED (“we”, “us” or “our”), a company registered in Hong Kong. By accessing the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
1. Online store terms
You must be legally capable of entering into a binding agreement in your jurisdiction to place an order. You may not use our products or website for any unlawful or unauthorized purpose, or violate laws applicable to you while using the service.
2. Product information
We aim to present product descriptions, colors, measurements, images and availability accurately. Screen settings, lighting and manufacturing tolerances can cause reasonable differences. Measurements are approximate unless expressly stated otherwise. We may correct errors and update product information without prior notice.
3. Orders and acceptance
Submitting an order is an offer to purchase. An order confirmation acknowledges receipt but does not guarantee acceptance. We may decline or cancel an order before shipment because of stock errors, payment or fraud concerns, pricing mistakes, shipping restrictions, suspected resale or other legitimate reasons. If payment has already been captured for a cancelled order, it will be refunded.
4. Prices, payment and taxes
Prices are shown in the selected currency and may change without notice. Applicable taxes, shipping charges, customs duties or import fees may be added or collected as disclosed at checkout or by local authorities. You agree to provide accurate billing and payment information and authorize us and our payment providers to process the amount due.
5. Shipping and delivery
Delivery estimates are estimates rather than guarantees unless applicable law states otherwise. Delays can result from carriers, customs, weather, incorrect addresses or events outside our reasonable control. You are responsible for providing a complete and accurate delivery address and for complying with local import requirements.
6. Returns, exchanges and refunds
Returns, exchanges and refunds are governed by our Refund Policy and Returns & Exchanges guide. Those rules form part of these Terms. Nothing in these Terms excludes rights that cannot lawfully be excluded.
7. Accounts
If you create an account, you are responsible for keeping your credentials confidential and for activity conducted through your account. Information you provide must be current, complete and accurate. Notify us promptly if you believe your account has been used without authorization.
8. Prohibited uses
You may not interfere with the website, introduce malicious code, scrape or reproduce content without permission, attempt unauthorized access, impersonate another person, submit fraudulent orders, misuse promotions, infringe intellectual-property rights or use the service in a way that harms HONGTEYA, its customers or third parties.
9. Intellectual property
The website and its text, graphics, photographs, logos, design and other content are owned by or licensed to HONGTEYA and are protected by applicable intellectual-property laws. Personal, non-commercial viewing is permitted. No other use, copying, modification or distribution is allowed without prior written permission.
10. Third-party services and links
The website may use or link to services operated by third parties, including payment, analytics, advertising and delivery providers. We are not responsible for third-party websites or services that we do not control. Your use of them may be governed by their own terms and policies.
11. Privacy
Our collection and use of personal information is described in our Privacy Policy and, where applicable, our Privacy Choices page.
12. Reviews and submitted content
If you submit a review, image, comment or other content, you confirm that you have the right to provide it and that it is accurate, lawful and does not infringe another person’s rights. You grant HONGTEYA a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt and display that content in connection with operating and promoting the store, subject to applicable privacy law.
13. Disclaimer
To the fullest extent permitted by law, the website and services are provided on an “as available” basis. We do not promise that access will always be uninterrupted, secure or error-free. Product warranties and statutory consumer guarantees that cannot be excluded remain unaffected.
14. Limitation of liability
To the fullest extent permitted by law, HONGTEYA will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products. Where liability cannot be excluded, it will be limited only to the extent allowed by applicable law. Nothing limits liability that cannot legally be limited.
15. Indemnification
To the extent permitted by law, you agree to indemnify HONGTEYA against third-party claims and reasonable costs arising from your unlawful misuse of the website, breach of these Terms or infringement of another person’s rights.
16. Severability and waiver
If a provision is found unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of that provision.
17. Termination
We may suspend or terminate access when these Terms are materially breached or when necessary to protect the website, customers or third parties. Obligations that by their nature should survive termination will remain in effect.
18. Changes to these Terms
We may update these Terms by publishing a revised version on this page. The “Last updated” date shows when the latest version took effect. Continued use after an update constitutes acceptance to the extent permitted by law.
19. Governing law and jurisdiction
These Terms, the contract between you and HONG KONG ELEVEN INTERNATIONAL TRADING CO., LIMITED, and any dispute or claim arising out of or in connection with them are governed by the laws of the Hong Kong Special Administrative Region. The courts of the Hong Kong Special Administrative Region have non-exclusive jurisdiction, without limiting any mandatory consumer rights or jurisdictional protections available to you under the laws of the country or region where you live.
20. Company and Contact Information
Legal company name: HONG KONG ELEVEN INTERNATIONAL TRADING CO., LIMITED
Registered business address (BR):
2c Argyle St, Mong Kok, Kowloon, Hong Kong, Floor 6, Room 602
Questions about these Terms may be sent to service@hongteya.com.