Frequently Asked Questions

Current estimated delivery windows are: United States 4–8 days; France 5–9 days; United Kingdom 5–11 days; and Germany 8–11 days. Available shipping methods and charges are shown at checkout for your destination. Once your order ships, we will email you a shipment confirmation with tracking information. Delivery estimates may be affected by weekends, holidays, customs or carrier delays.

Use the tracking link in your shipment confirmation email. You can also sign in to your account to review available order information. If the email is missing, check your spam or promotions folder before contacting us.

Please email service@hongteya.com as soon as possible. We begin preparing orders quickly, so changes or cancellations cannot be guaranteed once processing has started.

Contact us immediately with your order number and the correct address. If the parcel has already been processed or shipped, we may be unable to redirect it.

We currently ship to the United States, France, the United Kingdom and Germany. The country or region selector and checkout confirm availability for the delivery address. International orders may be subject to local customs duties, taxes or import fees charged by the destination country.

Email service@hongteya.com with your order number, the item you would like to return and the reason for the request. Please wait for return instructions before sending anything back. Review our full Returns & Exchanges rules for eligibility, hygiene restrictions, shipping costs and refund timing.

Items should be unworn, unwashed, undamaged and returned with their original packaging and tags. For hygiene reasons, tights, hosiery and other intimate items may not be eligible after packaging or hygiene seals have been opened, except where an item is faulty.

Contact us promptly with your order number and clear photos of the product, packaging and shipping label. Our customer care team will review the issue and provide the appropriate next steps.

Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or payment provider may need additional time to post the funds to your account.

Check the size information on the individual product page and compare it with your measurements. Sizing and stretch can vary by style. Review our full Size Guide. If you are between sizes or need fit advice, contact us before ordering and tell us which product you are considering.

Selected fleece-lined tights combine a darker outer layer with a skin-tone inner layer to create the appearance of sheer hosiery while providing added warmth. The final effect can vary with lighting, skin tone and screen settings.

We aim to show colors accurately, but display settings, lighting and the natural variation of materials may create small differences. Product-page images should be used as a guide.

Always follow the care label first. In general, use cold water and a mild detergent, wash gently by hand or in a protective laundry bag only when machine washing is permitted, avoid bleach and high heat, and air dry away from direct sunlight.

Remove sharp jewelry before dressing, gather each leg of the tights before gently pulling them on, and avoid rough surfaces. Store hosiery separately or in a soft pouch.

You can shop using the checkout options available on the site. When you register a new account with your email address, your new-account discount is issued automatically to the account. Creating an account also makes it easier to review order information and manage your details.

Restock timing varies by product. Subscribe to our emails to hear about restocks, new arrivals and special offers.

Email service@hongteya.com or use our contact page. Please include your order number and any relevant photos so we can help efficiently.