Returns & Exchanges

We want you to feel confident shopping with HONGTEYA. Please review the rules below before opening, trying on or returning hosiery and other intimate products.

1. Return request period

You may request a return within 30 calendar days of delivery. Requests submitted after this period may not be accepted. To begin a return, email service@hongteya.com before sending the item back.

2. Condition of eligible items

To qualify for a return, the product must be:

• unworn, unwashed, unaltered and free from marks, odors, hair or other signs of use;
• returned with all original tags, inserts, accessories and packaging;
• packed securely so it is not damaged during return transit; and
• accompanied by valid proof of purchase from hongteya.com.

Products sold as sets must be returned as a complete set.

3. Hygiene rules for tights, socks and intimate products

Tights, hosiery, socks, shapewear and other intimate products are subject to additional hygiene restrictions. These items are eligible only when they have not been tried on and remain in their original, undamaged packaging with any hygiene seal intact.

Once the packaging or hygiene seal has been opened, or the product has been tried on against the skin, we cannot accept a change-of-mind, size or color return. This hygiene restriction does not apply when a product is confirmed to be faulty, damaged on arrival or incorrectly supplied, or where applicable law requires otherwise.

4. Items that cannot be returned

• items that have been worn, tried on, washed, soiled, damaged or altered after delivery;
• hosiery or intimate products with opened or damaged packaging or hygiene seals;
• items marked “Final Sale” or otherwise identified as non-returnable;
• gift cards, personalized products and free promotional gifts; and
• products not purchased directly from hongteya.com.

5. Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us promptly. Please include your order number and clear photographs of the product, packaging and shipping label. Do not discard the item or packaging until our team has reviewed the claim.

When the issue is confirmed, HONGTEYA will provide an appropriate remedy, such as a replacement or refund, and will cover reasonable return shipping costs when a return is required.

6. Exchanges

Eligible size or color exchanges are subject to stock availability and the same product-condition and hygiene rules described above. Contact us before returning the item. If the requested replacement is unavailable, we may issue a refund instead. Price differences may apply when exchanging for a different product.

7. How to request a return or exchange

1. Email service@hongteya.com within 30 days of delivery.
2. Include your order number, the item, the reason for the request and photographs where relevant.
3. Wait for approval and the return address or shipping instructions.
4. Pack the approved item securely and send it using a trackable service.

Do not send a return to the address printed on the original parcel unless our customer care team instructs you to do so. Unapproved returns or cash-on-delivery parcels may be refused.

8. Return shipping costs

For change-of-mind, fit, size or color returns, the customer is responsible for return shipping costs. Original shipping charges, customs duties, import taxes and other external fees are non-refundable.

If HONGTEYA confirms that an item was damaged, defective or incorrectly supplied, we will cover reasonable return shipping costs or provide a suitable return method.

9. Refunds

Returned items are inspected after arrival. If approved, the refund will be issued to the original payment method within 5 business days after inspection. Banks and payment providers may require an additional 5–10 business days to display the refund.

HONGTEYA may refuse a refund or deduct an amount reflecting loss in value when an item does not meet the return conditions, to the extent permitted by law. Promotional refunds are based on the amount actually paid after discounts.

10. Order changes, cancellations and delivery problems

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once processing has started. Customers are responsible for entering a complete and accurate delivery address.

If a parcel is returned because it was refused, unclaimed or addressed incorrectly, the original shipping and return-to-sender costs may be deducted from any refund, except where the delivery problem was caused by HONGTEYA or the carrier.

11. Consumer rights

This policy does not limit any mandatory consumer rights that apply in your country or region. Where local law provides stronger protections, those protections will apply.