Shipping Policy

Last updated: September 22, 2026

This Shipping Policy explains how HONGTEYA processes and delivers orders placed through hongteya.com.

1. Shipping destinations and methods

We currently offer shipping to the United States, France, the United Kingdom and Germany. Available delivery methods and charges are displayed at checkout for the address you provide.

2. Estimated delivery times

Our current estimated standard delivery window is 4–8 days for the following destinations:

• United States: 4–8 days
• France: 4–8 days
• United Kingdom: 4–8 days
• Germany: 4–8 days

These estimates match the shipping services configured in our Google Merchant Center account. The delivery estimate shown at checkout for your destination is the current estimate that applies to your order.

3. Shipping charges and free shipping

Orders of $50 USD or more qualify for free standard shipping where that option is available at checkout. Orders below $50 USD are charged a fixed standard shipping fee of $8 USD.

4. Order processing and tracking

After your order ships, we will send a shipping confirmation email containing the available tracking information. Tracking events are supplied by the carrier and may take time to update after dispatch.

5. Delivery delays

Delivery times are estimates rather than guarantees unless applicable law requires otherwise. Weekends, public holidays, customs processing, weather, carrier disruptions and other circumstances outside our reasonable control may affect delivery.

6. Shipping address changes

Please review your delivery address before placing an order. To request a correction, contact service@hongteya.com as soon as possible and include your order number and the correct address. We prepare orders quickly, so we cannot guarantee changes after processing has begun. Parcels that have already shipped may not be redirectable.

7. International duties and taxes

International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the customer’s responsibility unless checkout expressly states otherwise. Customs processing can also affect delivery time.

8. Delayed or undelivered orders

If tracking has not updated for an unusual period or your order has not arrived after the estimated delivery window, contact us with your order number. We will review the available tracking information and, where appropriate, assist with a carrier inquiry. Please keep all packaging if a parcel arrives damaged.

9. Contact

For shipping questions, email service@hongteya.com and include your order number when available.