Kontakt

We’re here to help with questions about products, sizing, orders, delivery, returns and your HONGTEYA account. Use the contact form below or email our customer care team directly.

Customer Service

Email: service@hongteya.com

We usually respond within 1–2 business days. During launches, promotions and public holidays, replies may take a little longer.

For order enquiries

Please include your order number, the email address used at checkout and a brief description of the issue. For damaged, defective or incorrect items, attach clear photographs of the product, packaging and shipping label.

Returns & Exchanges

Before sending an item back, review our Returns & Exchanges guide and contact us for approval and return instructions. Unapproved returns may be refused.

Privacy enquiries

For questions about personal information, please review our Privacy Policy or email us at service@hongteya.com.

Company Information

Legal company name: HONG KONG ELEVEN INTERNATIONAL TRADING CO., LIMITED

Registered business address (BR):
2c Argyle St, Mong Kok, Kowloon, Hong Kong, Floor 6, Room 602